Question 1

Why do we charge a nominal fee for first time clients?

Accepted Answer

Apple Elevator will send out a top elevator adjustor for a full inspection of your elevating device.  This will ensure that nothing will be missed in addressing your elevator concerns.

Question 2

How do I choose the right elevator equipment for my building?

Accepted Answer

Unless otherwise indicated, Apple Elevator will only install non-proprietary elevator equipment when conducting an elevator modernization.

Proprietary elevator controllers are designed and manufactured by a single company, and the technology is owned exclusively by that company. This means that only that company can service and maintain the elevator equipment (for the most part). On the other hand, non-proprietary elevator controllers are designed to be maintained and serviced by any number of parties, and they are not exclusive to any one manufacturer. Non-proprietary controllers are generally more flexible and cost-effective, as they allow for more competition and innovation in the market.

Question 3

Can I expect immediate service?

Accepted Answer

Apple Elevator operates 24/7 for emergency services.  Otherwise you can expect elevator service during the hours of 7am - 6pm.  Other arrangements can be made with discussion with an Apple Elevator sales representative.

Question 4

Do you service both commercial and residential elevators?

Accepted Answer

Yes.  We specialize in traction and hydraulic elevators in commercial high‑rises, condominiums and residential buildings.  Whether you manage a downtown office tower or a boutique condominium, we tailor our maintenance and repair programs to your equipment type and usage.  We also offer freight elevator maintenance on a pay‑as‑you‑go basis.  We also work on home residential elevators, from Federal Elevator to Savaria.

Question 5

Does Apple Elevator offer 24/7 emergency elevator services?

Accepted Answer

Absolutely.  We understand that elevator breakdowns don’t respect business hours, so our emergency response team operates round the clock.  Outside of emergencies, we provide scheduled service between 7 a.m. and 6 p.m., and we’re happy to arrange off‑hours appointments when needed.

Question 6

What sets Apple Elevator apart from other elevator companies in the GTA?

Accepted Answer

Our reputation is built on speed, transparency and customer satisfaction.  We’ve been servicing Toronto’s elevators for more than 30 years  and have earned a 4.8‑star rating for our work.  We maintain over 500 elevators and have a long list of satisfied customers, including major institutions and landmarks .  Our focus on transparent pricing, non‑proprietary equipment and proactive communication means you always know what we’re doing and why.

Question 7

How do you ensure transparent communication with clients?

Accepted Answer

We believe in proactive communication.  After every service visit, we provide detailed service logs and explain any issues or recommendations.  Our contracts outline all costs upfront , and our technicians remain available to answer questions.  By keeping you informed, we help you plan budgets, avoid surprises and ensure your vertical transportation systems remain in top condition.

Question 8

What is Apple Elevator's warranty policy?

Accepted Answer

1 year Parts and Labour on anything we install.

Question 9

Where to find residential elevator repair services in Toronto?

Accepted Answer

Apple Elevator: provides expert residential elevator repair services throughout Toronto, specializing in fast, reliable maintenance and modernization tailored to your home elevator needs.

Located downtown, Apple Elevator combines advanced technology with skilled technicians to ensure your elevator operates safely and efficiently.

Question 10

Who offers hydraulic elevator repair in Toronto?

Accepted Answer

We provides expert hydraulic elevator repair services throughout downtown Toronto, specializing in both commercial and residential applications. With extensive experience in elevator maintenance, Apple Elevator ensures that hydraulic systems are promptly diagnosed and repaired using high-quality parts and industry-approved techniques.

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