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Writer's pictureJulie Fortin

The Dark Side of Elevator Breakdowns: How Neglected Maintenance Can Cost You Millions

Updated: 2 days ago


Unhappy people waiting for an elevator that is out of service
Are these your tenants?

The Dark Side of Elevator Breakdowns: How Neglected Maintenance Can Cost You Millions


When was the last time your building’s elevators were inspected? If you’re unsure, you’re not alone. Many property managers and building owners overlook routine maintenance—assuming that as long as elevators are running, they’re fine. But this neglect can lead to catastrophic failures, legal liabilities, and skyrocketing costs. Let’s explore how ignoring elevator upkeep can have devastating consequences for your business and why proactive maintenance is not just a good idea—it’s a necessity.


The Cost of Ignoring Maintenance


1. Financial Losses from Tenant Dissatisfaction


Imagine being a tenant stuck in a malfunctioning elevator—or worse, unable to use it at all. Faulty elevators can frustrate residents, office workers, and guests, leading to lost leases and negative reviews. Studies show that tenant retention significantly drops in buildings with frequent service disruptions, translating directly to lost revenue for property owners.



Illustration of a bridge with text: “Ensure Regular Elevator Maintenance to Prevent Failures.” Highlights benefits of routine inspections.


2. Expensive Emergency Repairs


Elevator breakdowns don’t wait for a convenient time. Emergency repairs are not only inconvenient but also exponentially more costly than routine maintenance. A snapped cable, a malfunctioning motor, or a software error can run into tens of thousands of dollars, especially if specialized parts or after-hours service is required.


3. Penalties for Non-Compliance


In cities like Toronto, building codes mandate regular elevator inspections and maintenance. Failure to comply can result in hefty fines or even legal actions. Worse still, unresolved violations may lead to shutdown orders, halting business operations entirely.


Legal Liabilities You Can’t Afford


1. Lawsuits and Settlements


Elevator accidents are rare but can be catastrophic. A trapped occupant or a sudden drop could result in personal injury claims. Legal settlements and court judgments can cost millions—and no amount of insurance can undo the reputational damage.


2. Worker Compensation Claims


If a technician is injured while servicing an outdated or neglected elevator, the property owner could face significant worker compensation claims. Ensuring elevators are maintained isn’t just for tenants but also for the professionals keeping them operational.


The Hidden Costs of Downtime


When elevators are out of order, it impacts everyone in the building—tenants, clients, and even your staff. Office buildings may lose productivity as employees scramble to adjust, and retail spaces may see decreased foot traffic. For high-rise residential buildings, downtime can even drive residents to seek alternative housing.



Diagram showing an iceberg. "Elevator Breakdown" is above water; "Tenant Dissatisfaction," "Lost Leases," "Negative Reviews," and "Decreased Tenant Retention" are below.


Investing in Prevention: Why Routine Maintenance Pays Off


1. Prolonged Equipment Lifespan


Routine maintenance keeps parts functioning efficiently, significantly extending the lifespan of elevators. A minor repair today can prevent a major overhaul tomorrow, saving thousands in replacement costs.


2. Improved Safety and Peace of Mind


Regular inspections ensure that your elevators meet safety standards, reducing risks of accidents and instilling confidence in tenants and visitors.


3. Predictable Budgeting


Maintenance contracts allow you to plan your expenses, avoiding the financial shocks of unexpected repairs or replacements.


Partnering with Experts in Elevator Maintenance


At Apple Elevator, we specialize in providing non-proprietary elevator systems, ensuring that you’re not locked into costly, vendor-specific solutions. Our team conducts comprehensive inspections and maintenance, helping you avoid breakdowns and comply with all regulations. With us, you’re not just maintaining elevators—you’re protecting your reputation and bottom line.



Comparison of elevator services: Apple Elevator offers flexible, non-proprietary maintenance, vs. costly vendor-specific solutions.
Apple Elevator Non-proprietary Systems


Don’t Wait Until It’s Too Late


Elevators are the lifeblood of any multi-story building. Ignoring their maintenance might save you a few dollars in the short term, but the long-term costs—financial, legal, and reputational—can be devastating. Take action today and ensure your elevators are running safely, efficiently, and compliantly.


Contact us at Apple Elevator to schedule your maintenance check and keep your building moving!

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